Highlands Professional Development (HPD)
Last updated: 17 October 2026

Highlands Professional Development (HPD) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about our courses, register for professional education programs or communicate with us.

1. Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and professional contact details.
Your profession, practice details and areas of professional interest.
Course enquiries, registration information and attendance records.
Billing and payment-related information required to administer registrations.
Information you voluntarily provide through our website, email communications, Facebook or Instagram enquiry forms.
Website usage information collected through cookies, analytics or advertising tools, where used.

We generally collect personal information directly from you.

2. How we use your information

We collect and use personal information to:

Respond to enquiries about courses and professional education programs.
Provide course descriptions, fees, availability and registration information.
Process registrations and administer payments.
Communicate important information about courses you are attending.
Maintain relevant attendance and continuing professional development records.
Provide customer service and respond to requests.
Send information about future courses and professional education opportunities where permitted by law or with your consent.
Improve our website, educational programs and communications.
Meet applicable legal and regulatory obligations.

3. Facebook and Instagram advertising

HPD may advertise its professional education programs through platforms such as Facebook and Instagram.

When you voluntarily submit an enquiry through a Meta lead form, we receive the information you provide, which may include your name, email address, telephone number, professional status and course interests.

We use this information to respond to your enquiry, provide relevant course information and follow up regarding potential registration.

Submitting a course enquiry does not automatically subscribe you to unrelated ongoing marketing communications.

4. Marketing communications

From time to time, we may send information about upcoming educational programs, workshops or professional development opportunities where we have the necessary consent or are otherwise legally permitted to do so.

You may opt out of marketing communications at any time by using an unsubscribe facility provided or by contacting us directly.

5. Disclosure to service providers

We may disclose personal information to service providers assisting with our operations, such as website hosting, payment processing, course administration, email communications and advertising.

These may include Squarespace, Meta and other providers engaged by HPD.

We disclose information only as reasonably necessary for the relevant services, subject to applicable legal requirements.

We do not sell personal information to third-party advertisers.

6. Storage, security and overseas services

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored or processed by service providers using facilities located outside Australia.

Where overseas service providers are used, we take appropriate steps as required by applicable Australian privacy law.

We retain personal information only for as long as reasonably necessary for legitimate business or legal purposes, after which it is securely deleted or de-identified where appropriate.

7. Website cookies and analytics

Our website may use cookies and similar technologies for website functionality, performance measurement and advertising analytics.

Third-party services, including Squarespace and Meta where enabled, may collect information in accordance with their own privacy policies.

You can manage cookies through your browser settings and any consent controls provided on our website.

8. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We will respond in accordance with applicable privacy requirements.

9. Privacy concerns and complaints

If you have questions or concerns about our handling of personal information, please contact us.

We will investigate privacy complaints and endeavour to resolve them within a reasonable timeframe.

Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact us

Highlands Professional Development

Website: https://www.highlandspd.com.au

Email: info@highlandspd.com.au

Legal business name: Highlands Professional Development

Business address: Shop 2/27 Harvey St PYRMONT NSW 2009 AUSTRALIA

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be available on our website.